I cannot log in my terkio account anymore.

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terkio2
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I cannot log in my terkio account anymore.

Post by terkio2 » 29-Apr-14 18:18

So I created a terkio2 account to get in touch, here.

Here is what happened.
I had entered my password wrong ( Caps Lock was on ) so I had to enter the captcha sentence.
It doesn' t work. I am sure I did not change my password and I type right: the user name, the password and the captcha sentence.

Then I went into the "Forgot your password" procedure. It fails telling "The e-mail user name information submitted could not be found".

Then I tried, creating a new account. It failed telling "The entered e-mail address is already in use".

Finally I created this "terkio2" account using another e-mail address.

I don' t understand what's going on.
Is my "terkio" account hacked ? it's password changed ? The e-mail address changed ?
Can it be restored ?

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Sophia
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Re: I cannot log in my terkio account anymore.

Post by Sophia » 29-Apr-14 19:05

I changed the password of the 'terkio' account to a temporary password and sent that password to the email address listed in that account. So you should be able to get it there and then login and change your password.

terkio2
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Re: I cannot log in my terkio account anymore.

Post by terkio2 » 29-Apr-14 19:25

It does not work.
I cannot log in "terkio" with the temporary password.
I did receive this password in my e-mail, so the e-mail address in the "terkio" account is ok.
Could the kaptcha sentence be wrong ? Please check wether you can log in my account.

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terkio
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Re: I cannot log in my terkio account anymore.

Post by terkio » 29-Apr-14 19:31

I got it working thanks a million.
Last edited by terkio on 29-Apr-14 19:31, edited 1 time in total.
"You can be on the right track and still get hit by a train!" Alfred E. Neuman

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Sophia
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Re: I cannot log in my terkio account anymore.

Post by Sophia » 29-Apr-14 19:31

That's exactly it. The captcha was wrong.
The proper response is "Danger thus reveals its face" which I've now updated the front page to say.

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terkio
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Re: I cannot log in my terkio account anymore.

Post by terkio » 29-Apr-14 19:44

OK I am back in business, thanks for your fast help.

Something else looks wrong to me.
The password recovery ( When you click on "I forgot my password " ).
It told me "The e-mail/username information submitted could not be found". I did submit the address registered in my account.
"You can be on the right track and still get hit by a train!" Alfred E. Neuman

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Gambit37
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Re: I cannot log in my terkio account anymore.

Post by Gambit37 » 30-Apr-14 06:12

That's odd. Sophia, what was the phrase you updated? It's never been changed to my knowledge and should always have been what you said you changed it to.

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terkio
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Re: I cannot log in my terkio account anymore.

Post by terkio » 30-Apr-14 08:15

I remember I had used the captcha sentence, may be a year ago, login had worked all right.
The captcha that did not work on me yersterday, was "Thus danger reveals its face", I know it too well.....I tried so many times :(
"You can be on the right track and still get hit by a train!" Alfred E. Neuman

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Gambit37
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Re: I cannot log in my terkio account anymore.

Post by Gambit37 » 30-Apr-14 10:38

It's never started with "Thus" as long as I can remember, unless another administrator changed it at some point...?

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Sophia
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Re: I cannot log in my terkio account anymore.

Post by Sophia » 30-Apr-14 19:17

I don't know. It started with "Thus" before I fixed it.
Someone at some point must have broken it, but I have no idea who or when.

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beowuuf
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Re: I cannot log in my terkio account anymore.

Post by beowuuf » 8-May-14 17:39

I changed it around back in November when we had that spammer rush, but it blocked all real attempts for people to log on a couple of days in a row as I mis-typed something. So I changed it back to the original when the spammer rush had stopped.

As far as I knew since we've had quite a few new people since then and now, it was all fine.

Hmm, unless I simply disabled it, and so no new people need it? So only tekaro refreshing an account got stung?

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terkio
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Re: I cannot log in my terkio account anymore.

Post by terkio » 9-May-14 00:41

What about this other issue, Beo ?
I got stuck with this too.
The password recovery ( When you click on "I forgot my password " ).
It told me "The e-mail/username information submitted could not be found". I did submit the address registered in my account.
"You can be on the right track and still get hit by a train!" Alfred E. Neuman

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beowuuf
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Re: I cannot log in my terkio account anymore.

Post by beowuuf » 9-May-14 16:58

Not the person to speak to I'm afraid, not the technical one by any shot. I'll have a quick look in case it#s something easy, but that just sounds odd :(


Anyway, the fix hasn't worked, because I've just been e-mailed by two people who can't log on today :(

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beowuuf
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Re: I cannot log in my terkio account anymore.

Post by beowuuf » 9-May-14 17:08

Hmm, curiouser and curiouser.


All the countermeasures except guest posting (which doens't matter because guest accounts cannot post on any of the forums) is disabled, and the form has the question that the two people today said they tried.


I did swap around thus and danger back in october november for the spammers for about two days, but then swapped it back. So nothing has changed recently unless there has been some weird database back up / glicth / etc that suddenly pushed us back seven months.


Anyway, I guess I'll try seeing if I can register an account?


Terkio, I have an e-mail address I'mm send somethign to you on - let me know if it's the one you submitted for the fogotten password thing.

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beowuuf
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Re: I cannot log in my terkio account anymore.

Post by beowuuf » 9-May-14 17:17

Ok, so despite what all the other countermeasures are registered as, it seems 'thus danger...' wins. Despite all the Q&A actually being diabled as far as I could see. Anyway, just changed the forum references, and hopefully let people go on as they were.


Now worried of course about two similar e-mails today with similar screen shots. Are the spammers getting more clever, or was it just coincidence?

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terkio
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Re: I cannot log in my terkio account anymore.

Post by terkio » 9-May-14 21:13

beowuuf wrote: Terkio, I have an e-mail address I'mm send somethign to you on - let me know if it's the one you submitted for the fogotten password thing.
It is the one I submitted.
I received your e-mail and answered. Feel free to ask, in case there more I should do.
"You can be on the right track and still get hit by a train!" Alfred E. Neuman

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terkio
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Re: I cannot log in my terkio account anymore.

Post by terkio » 25-May-14 08:17

Today, may 25 2014, I see, the captcha sentence is wrong.
No problem, for me, though. I checked with the right sentence; It does work.
"You can be on the right track and still get hit by a train!" Alfred E. Neuman

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Sophia
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Re: I cannot log in my terkio account anymore.

Post by Sophia » 25-May-14 16:38

Thanks, we'll look into this. :)

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