How inept?

Post by **PaulH** » Tue Nov 15, 2005 2:25 pm

After 4 months of waiting, I finally got a letter today from the hospital for my MRI scan. It was for yesterday... The complete moomins had got my name wrong (Mayes instead of Hayes), sent it to the wrong address, and even got my date of birth wrong by 4 years! I was lucky it arrived at all, but a bit of detective work by the post office got it here. Bizarrely it was also post franked for the 29th of November. I guess it should have read 29th October, so the mail has taken 2 weeks to find me and hence I missed the scan. I am lost for words. Muppets.

beowuuf · Post by **beowuuf** » Tue Nov 15, 2005 2:28 pm

... (words can't describe how ****ed up that is)

Please tell me your father is taking photocopies of the letter and sending it to every single newspaper even as you type?

Trantor · Post by **Trantor** » Tue Nov 15, 2005 2:28 pm

This is so bizarre that it should be on TV. Call the BBC.

I recently had a prospect from a pizza delivery service. It had a special offer because it had just opened, but only until October 31st, 2004... It sure took them a long time to find our house, considering the delivery service is about 1,5 km from here...

Post by **PaulH** » Tue Nov 15, 2005 2:32 pm

If you order a pizza, I guess it would be cold when it arrived lol!

Believe me, action will be taken against the admin part of the hospital. You would think that when moving details from one dept to another, they would at least use my reference number, or even NHS number? I guess the letter was dictated to the endocrinologists secretary, sent to radiology and they took it as that without even checking the details. The pupil Christmas post at the local nursery works better than that.

Post by **Gambit37** » Tue Nov 15, 2005 2:58 pm

'Effin heck mate, that's really shitty news. This is exactly the kind of thing that needs to get put into the national media, and while I'm sure all that extra stress of becoming a 5 minute celebrity is probably the last thing you want right now, it surely can't make things worse.

Best of luck to you in these tough times.

Adamo · Post by **Adamo** » Tue Nov 15, 2005 4:31 pm

I know from lot of my friends working in Britain, that british "medical care" is even worst (I though it`s impossible!) than its polish equivalent!

Post by **cowsmanaut** » Tue Nov 15, 2005 10:24 pm

bad publicity is the only way they will do anything about it.. and even then only a few months before the settle back down to their complacency..

hit the news my good sir.. hit it hard.. you can ask that your name be withheld if you don't want to be noticed.. The simple fact that they buggered THAT MANY THINGS, just has to make it as a story on it's own.. they don't even need a face to carry it.. it's sick.. simply sick.

someone should be staying late in the office to handle you after all that.. as in RIGHT NOW.. they buggered up bad.. they should damn well make the time.

grr.. not even me and already I'm choked..

best of luck working this who bussiness out.

moo

Post by **PaulH** » Sun Nov 20, 2005 11:20 pm

After giving them some mon sized aggro over the phone, I got a repeat scheduled for Thursday! Decided to lay off the booze this week, don't want them finding a pint pot in there instead of my liver.

All going well, I'll have the results back half way through next year (if they don't lose them) where upon they'll probably want to do it again anyway or have 6 doctors all having differing opinions yet going nothing.

beowuuf · Post by **beowuuf** » Sun Nov 20, 2005 11:34 pm

Great(!) But good about the rescheduling