Builders... are there ANY good ones?
Posted: Tue Aug 25, 2015 8:43 am
Just over a year ago we had an extension built on our new house. It was "finished" last December, 2 months late. Several jobs remained which could not be completed in the bad winter/spring weather, so we had to wait until April this year before work could continue.
The biggest job, rendering the outer walls, was finally completed in late July. We are still waiting for the last few things to be done, NINE MONTHS after the build was finished, and the builder continually fails to fully complete the job giving vague communication and never committing to it. Meanwhile he's employed new staff and is working on multiple jobs elsewhere. And yes, he's got most of the money from us.
Our builder is apparently "one of the best" in our area and is always busy due to word-of-mouth recommendations. And his work is very good -- when he's actually on site doing it. But everything around that: timeliness, communication, organisation - these have all been pretty shoddy. And now I'm utterly exhausted of it all. I just want the damn house finished!
Having spoken to many other people who have had building work done, it seems that NO ONE has had a job done that has gone according to plan.
It begs the questions:
* How does the industry get away with such bad customer service?
* Are all builders awful? (and if so, why?)
So I'm curious, if you've had building work done, how was it for you?
The biggest job, rendering the outer walls, was finally completed in late July. We are still waiting for the last few things to be done, NINE MONTHS after the build was finished, and the builder continually fails to fully complete the job giving vague communication and never committing to it. Meanwhile he's employed new staff and is working on multiple jobs elsewhere. And yes, he's got most of the money from us.
Our builder is apparently "one of the best" in our area and is always busy due to word-of-mouth recommendations. And his work is very good -- when he's actually on site doing it. But everything around that: timeliness, communication, organisation - these have all been pretty shoddy. And now I'm utterly exhausted of it all. I just want the damn house finished!
Having spoken to many other people who have had building work done, it seems that NO ONE has had a job done that has gone according to plan.
It begs the questions:
* How does the industry get away with such bad customer service?
* Are all builders awful? (and if so, why?)
So I'm curious, if you've had building work done, how was it for you?