Beware! Bad customer service from iam8bit
Posted: Wed Aug 17, 2016 6:52 am
Since we're all kind of retro enthusiasts around here, I thought I'd post a cautionary tale about some shittiness that a friend of mine had to endure from iam8bit.
He ordered a game soundtrack on vinyl, which arrived damaged. After contacting them about it, they told him there was nothing they were willing to do, because he had it shipped via media mail which means (at least according to them) you are apparently opting out of all insurance or possibility for a refund, because it's cheap. They don't bother to explain that this is the case anywhere on their site, though; there is no warning that you are apparently assuming liability, as can be seen from this quick test I ran. From here, all it looks like is that you're choosing a cheaper, slower shipping option to save some money on shipping. This, naturally, makes the whole thing seem extremely shoddy!
It's all here on Twitter, in case you'd like to read both sides of the story or post something.
He ordered a game soundtrack on vinyl, which arrived damaged. After contacting them about it, they told him there was nothing they were willing to do, because he had it shipped via media mail which means (at least according to them) you are apparently opting out of all insurance or possibility for a refund, because it's cheap. They don't bother to explain that this is the case anywhere on their site, though; there is no warning that you are apparently assuming liability, as can be seen from this quick test I ran. From here, all it looks like is that you're choosing a cheaper, slower shipping option to save some money on shipping. This, naturally, makes the whole thing seem extremely shoddy!
It's all here on Twitter, in case you'd like to read both sides of the story or post something.
